Frequently Asked Questions (FAQs)
Reservation- How can I book a car with driver in Russia?
- What cars can I book via your system in Russia?
- Which areas do you serve?
- What information do I need to provide to book a car with driver?
- What are your cancellation and no-show conditions?
- How will I find my driver?
- Do you provide meet-and-greet service?
- Do you check flights and trains for arrival times?
- How many passengers do you allow in your car?
- Do you have a black list of providers that you recommend avoiding in Russia?
- What costs are included in your price proposal?
- How do I pay for my booking?
- How much do you charge for waiting time?
- How secure is your online payment?
- How can I get an invoice for my car rental in Russia?
Reservation
1. How can I book a car with driver in Russia?
Our website proposes you a convenient way of booking a car or a van with driver in Russia. You can book via requesting a quote or via direct online reservation. Once we have the details of your programme, we will normally be able to send you our proposal within four hours (outside of night hours local time).
Note that if your travel programme exceeds one day or you require a specific vehicle then we recommend you to proceed via requesting a quote. In this way, you can describe in a free format both your programme and your specific requirements, if any. To do that simply choose the option "I want to specify my trip myself" in the selection box "Requested trip". You will then be able to specify your request manually. You can also send us your request through our contact form or by email to our address.
2. What cars can I book via your system in Russia?
We can propose you a full range of cars, minivans and vans of different sizes, capacities and classes. We have a wide selection of cars as many carriers in Russia participate in our reservation system. Note that we only provide vehicles with driver.
3. Which areas do you serve?
We operate in Russia including Moscow, Saint Petersburg, Nizhny Novgorod, Yekaterinburg, Novosibirsk, Sochi, Kazan, Samara, Omsk, Rostov-on-Don, Chelyabinsk, Krasnoyarsk, Krasnodar, Volgograd, Perm, Ufa, Saratov, the cities of the Golden Ring, Irkutsk, Vladivostok and a number of other locations.
For a complete list of countries and cities where you can rent a car or a van with driver please visit the website of our parent company 1CARES.com. To see our possibilities in Asia please visit the website of our sister company 1CARES.asia
4. What information do I need to provide to book a car with driver?
For the reservation we require the following details:
- number of passengers
- your travel programme for each day including 1) your itinerary and 2) the hours of service, for example, 09:00-17:00 (8h) or the pick-up time for each transfer
- and lead passenger contact details (name and mobile phone number).
5. What are your cancellation and no-show conditions?
Our detailed price proposal will always mention our conditions for cancellation and no-show applicable for your order. You can also consult our terms and conditions for our standard cancellation policy.
6. How will I find my driver?
Your driver and vehicle will wait for you with the nameplate bearing our logo (AnyCar24.com, as above) or with the nameplate of your choice. Also, closer to the pick-up date we will send you the contact details of your driver (name and mobile phone number) and/ or dispatcher so you could call them upon your arrival for the pick-up, when necessary.
In case your pick-up address is an airport, a train station or a port you can book the meet-and-greet service. Note that the purchase of the meet-and-greet service is not mandatory. On your arrival, you can simply call the driver on his mobile phone to communicate your exact location so he could come over with his vehicle to pick you up.
7. Do you provide meet-and-greet service?
Yes. During the booking simply indicate that you need this service. When you arrive in the airport, train station or port, your chauffeur will meet you in person at your exit in the arrivals hall of your flight at the airport or at the head of your train or at your exit from the ship respectively.
When you request this service the price of the service is included in our price offer. This service entitles you to additional 30 minutes of free waiting time.
8. Do you check flights and trains for arrival times?
Yes. We will verify the arrival time for your flight or train and, in case of delay, will adjust your pick-up time for the time of the delay.
9. How many passengers do you allow in your car?
During the reservation simply indicate the number of the passengers and the class of a car you require. Our proposal will automatically be for a car capable to comfortably carry the necessary number of passengers. Note that quite often it may not be possible to modify your booking for a bigger car, especially during hot season periods. Therefore, to avoid any inconvenience please think about this point carefully before making your reservation.
10. Do you have a black list of providers that you recommend avoiding in Russia?
Yes, our parent company 1CARES.com maintains that list. It is normally used for exclusive use of our partners. However, there are cases when it really makes sense to share this information publicly as there are some companies and individuals who are none other than crooks. In some cases, we may decide to publish this information on our website for the general public.
Fortunately, we do not have black-listed carriers in Russia currently (-:
However, we have recently singled out and exposed a scam https://8rental.com operating in Russia and a number of other countries in Europe. Follow this link for more information about this scam based in Moldova and operating under fake identities and empty shell entities.
Costs and Payments
1. What costs are included in your price?
Our price proposal includes all costs of your travel programme known at the time of your booking including mileage, service hours and supplementary services (for example, meet-and-greet service) if any. Our price proposal details all necessary information concerning possible extra costs, if any. When your travel programme features hourly service it will mention our rates for extra hours and mileage. Note that your trip may involve extra costs not known at the time of reservation such as paid parking costs, extra mileage and hours, toll roads charge for supplementary itinerary as needed, etc.
All extra costs not included in our price proposal must be paid directly to the driver. Note that it is not always that a car is equipped to accept a payment by card (unless we specifically mentioned this to you at reservation). Therefore, please make sure you have a sufficient amount of cash with you, especially when you expect you could require some extra service.
2. How do I pay for my booking?
We will request you to pay from 10% to 100% of the order price at reservation depending on particularities of your order and our internal requirements. The payment at reservation is normally made by payment card (Visa, MasterCard, American Express), by bank transfer or via PayPal account. The remaining balance, if applicable, is settled directly to the driver.
Our price proposal always details the applicable payment options. If you require some specific payment option please indicate it to our booking consultant. We will try to help and quite often are able to propose an acceptable solution.
3. How secure is your online payment?
We stick to the best standards in terms of the security of online payments. That is why we work only with the world leaders in online payment processing such as Visa, MasterCard, American Express and PayPal. All our online payment transactions are processed by their systems. Thus, we provide you with the highest level of security these leaders of the online payments industry can offer.
What's more, we do not record or keep payment cards details in our system, thereby excluding even a theoretical possibility of a leak of your payment card details from our system.
4. How much do you charge for waiting time?
To know the rate for an hour of waiting /service time please consult our price proposal.
In case of a transfer there is a grace period during which your driver can wait for you without an additional charge. As a general rule, the grace period is 10 minutes for cars and minivans and 15 minutes for big vans. Beyond the grace period the waiting time charge applies for the entire waiting period.
When you book the meet-and-greet service you get more free waiting time.
5. How can I get an invoice for my car rental in Russia?
Just drop an email to our Customer Service providing your order number, name and email address and we will send you your invoice by email.
Most frequent requests in Russia:
Moscow | Saint Petersburg | Novosibirsk | Nizhny Novgorod | Yekaterinburg | Krasnoyarsk | Sochi | Samara | Rostov-on-Don | Kazan | Kaluga | Samara | Omsk | Volgograd | Vladimir | Suzdal | Vladivostok | Yaroslavl | Kursk | Chelyabinsk | Ufa | Volgograd | Smolensk
We accept:
